1. Introduction
2P-DESIGN & CREATION is committed to protecting the privacy, confidentiality, and personal information of individuals who visit our website, browse our products, place orders, or communicate with us. We recognize the importance of maintaining the security of personal data and handling all information responsibly, transparently, and in accordance with applicable French and European data protection laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our website and related services. It also describes your rights regarding your personal data and the procedures available to exercise those rights.
Our website offers a selection of household and organizational products, including hooks, kitchen rails, laundry drying accessories, and pegboard accessories. When you interact with our website, certain information may be necessary to process your requests, provide our services, manage transactions, and improve your shopping experience.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. We encourage you to review this document carefully to understand how your personal information is handled.
2. Data Controller Information
The entity responsible for processing personal data collected through our website is:
Company Name: 2P-DESIGN & CREATION
Registered Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
As the data controller, 2P-DESIGN & CREATION determines the purposes and means of processing personal information collected through our online store.
We are committed to ensuring that personal data is processed lawfully, fairly, and transparently. We collect and use information only for legitimate purposes connected with the operation of our business, the provision of our services, and the fulfillment of our legal obligations.
For questions concerning this Privacy Policy, the handling of personal information, or the exercise of your data protection rights, you may contact us using the contact details made available on our website.
3. Personal Information We Collect
Depending on how you interact with our website, we may collect several categories of personal information.
Personal Identification Information
When you place an order, submit an inquiry, or communicate with us, we may collect your name, surname, and other identifying information that you voluntarily provide.
Contact Information
This may include your email address, telephone number, billing address, shipping address, and other contact details necessary to communicate with you or fulfill your requests.
Order and Transaction Information
When you purchase products from our website, we may collect information relating to your order, including the products purchased, quantities, order number, transaction status, delivery preferences, billing details, and order history.
Payment-Related Information
Payment transactions may be processed by third-party payment service providers. We may receive limited payment-related information, such as payment confirmation, transaction references, payment status, and other details necessary to administer your purchase.
We do not intentionally collect or store complete payment card details when these are handled directly by an authorized payment service provider.
Technical and Device Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, language preferences, access times, pages visited, referring pages, and general website usage information.
Communication Information
If you contact us, we may retain the information contained in your messages, including your questions, requests, order-related correspondence, and any information you choose to provide.
We only seek to collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
4. How We Collect Personal Information
We collect personal information through several methods, depending on your interaction with our website.
Information may be collected directly when you complete a purchase, enter your delivery details, submit a contact form, send us an email, or otherwise communicate with our business.
Certain information may also be collected automatically when you browse our website. This may occur through server logs, cookies, similar technologies, and other technical tools used to maintain website functionality, improve security, and understand how visitors use our services.
We may receive limited information from third-party service providers involved in payment processing, website hosting, delivery arrangements, fraud prevention, or other services necessary to operate our online store.
Where personal information is obtained from third parties, we take reasonable steps to ensure that its use is consistent with applicable data protection requirements.
5. Purposes of Processing Personal Data
We process personal information for specific and legitimate business purposes.
Order Processing and Fulfillment
We use your personal information to receive, confirm, process, prepare, and fulfill orders for hooks, kitchen rails, laundry drying accessories, pegboard accessories, and other products offered through our website.
Delivery and Shipping
Your name, delivery address, contact details, and relevant order information may be used to arrange shipment, coordinate delivery, communicate delivery updates, and resolve delivery-related issues.
Customer Service
We use personal information to respond to inquiries, provide assistance, address complaints, answer product questions, and manage requests concerning purchases or website services.
Payment Administration
Relevant transaction information may be processed to verify payments, confirm transactions, manage refunds where applicable, maintain financial records, and identify potentially unauthorized transactions.
Website Operation and Improvement
Technical and usage information may be used to maintain website functionality, identify technical errors, improve navigation, understand general visitor behavior, and enhance the shopping experience.
Security and Fraud Prevention
We may process relevant information to protect our website, detect suspicious activity, prevent unauthorized transactions, investigate potential misuse, and safeguard our business and customers.
Legal and Regulatory Compliance
We may use and retain personal information where necessary to comply with applicable laws, accounting requirements, tax obligations, consumer protection rules, and lawful requests from competent authorities.
Marketing Communications
Where permitted by applicable law, we may use your contact information to send relevant commercial communications about our products, offers, or services. Where consent is required, we will obtain it before sending such communications.
You may withdraw your consent or unsubscribe from marketing communications at any time.
6. Legal Bases for Processing
Under the General Data Protection Regulation and applicable French data protection legislation, we process personal information only where an appropriate legal basis applies.
Performance of a Contract
We process information necessary to fulfill our contractual obligations, including processing orders, arranging deliveries, administering payments, and providing customer support relating to purchases.
Compliance with Legal Obligations
Certain information must be processed or retained to comply with applicable accounting, tax, commercial, and other legal requirements.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. Such interests may include maintaining website security, preventing fraud, improving our services, managing business operations, and defending legal claims.
Consent
Where required by law, we rely on your consent before processing personal information for specific purposes, including certain marketing activities or the use of non-essential cookies and similar technologies.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions, improve performance, remember preferences, and understand website usage.
Cookies are small text files stored on your device when you visit a website. Depending on their purpose, they may help maintain shopping cart contents, remember selected settings, support website security, or provide information about how visitors interact with our pages.
Cookies used on our website may include the following categories:
Strictly Necessary Cookies
These cookies are required for essential website functions, such as maintaining shopping sessions, processing purchases, supporting security, and enabling core website features.
Functional Cookies
These cookies may remember certain preferences and settings to provide a more convenient browsing experience.
Analytics Cookies
Where used and permitted, analytics cookies help us understand how visitors navigate our website, which pages receive attention, and where technical or usability improvements may be needed.
Marketing Cookies
Where applicable and subject to the required consent, marketing cookies may be used to measure advertising effectiveness or support relevant promotional activities.
Non-essential cookies will be used only in accordance with applicable consent requirements. You may manage your preferences through the cookie consent tool available on our website, where provided, or through your browser settings.
Disabling certain cookies may affect the availability or functionality of some website features. Further information about the specific cookies used, their purposes, and their retention periods may be provided through our cookie settings or a separate cookie notice.
8. Sharing Personal Information with Third Parties
We do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our website, fulfill orders, provide customer services, or meet legal obligations.
These recipients may include:
Payment Service Providers
Payment providers may process transaction information to authorize payments, verify transactions, prevent fraud, and complete purchases.
Shipping and Delivery Providers
Delivery companies and logistics partners may receive your name, delivery address, contact details, and order information necessary to deliver purchased products.
Website Hosting and Technical Service Providers
Hosting providers, website maintenance specialists, security providers, and technical support services may process certain information to maintain the availability, functionality, and security of our website.
Analytics and Website Performance Providers
Where applicable, analytics providers may receive technical or usage information to help us understand website performance and improve our services.
Professional Advisers
Accountants, legal advisers, auditors, and other professional service providers may access relevant information when necessary to provide professional assistance or fulfill legal requirements.
Public Authorities and Legal Recipients
We may disclose personal information where required by law, pursuant to a valid legal request, or when reasonably necessary to establish, exercise, or defend legal rights.
Third-party service providers are expected to process personal information only for legitimate purposes and in accordance with applicable data protection obligations.
9. International Data Transfers
Our business operates from France, and personal information is processed in accordance with applicable French and European data protection requirements.
Some of our service providers may process or store personal information in countries outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take appropriate measures to ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, these measures may include transfers to countries recognized by the European Commission as providing an adequate level of protection, the use of approved Standard Contractual Clauses, or other legally recognized safeguards.
Where required, additional measures may be implemented to protect personal information during international transfers.
You may contact us for further information about relevant international transfers and the safeguards applicable to your personal data.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The applicable retention period depends on the type of information, the purpose of processing, our legal obligations, and the need to resolve disputes or protect legal rights.
Order and Transaction Records
Order details, invoices, and relevant transaction records may be retained for the periods required under applicable French accounting, tax, and commercial legislation.
Customer Service Communications
Correspondence and customer support records may be retained for a reasonable period to respond to inquiries, manage complaints, and maintain records of relevant communications.
Account Information
Where customer accounts are available, related information may be retained while the account remains active and for a reasonable period afterward, subject to applicable legal requirements.
Marketing Information
Marketing data will be retained for as long as necessary for the relevant marketing purpose, subject to consent requirements, applicable objection rights, and legal retention limits.
Technical Information
Server logs, security records, and technical information may be retained for periods appropriate to website security, maintenance, troubleshooting, and fraud prevention.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely restrict access to it, unless continued retention is legally required.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, destruction, alteration, disclosure, and other forms of unlawful processing.
Depending on the nature of the information and the risks involved, these measures may include access restrictions, security monitoring, secure hosting arrangements, appropriate authentication procedures, system maintenance, and the use of secure data transmission technologies.
Access to personal information is limited to individuals and service providers who require the information for legitimate business purposes.
We also seek to work with service providers that maintain appropriate security measures when handling personal data on our behalf.
Although we take reasonable precautions to protect personal information, no method of electronic transmission, online storage, or information security can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess the incident and take the measures required by applicable law, including notifying the relevant supervisory authority or affected individuals where legally necessary.
12. Your Rights Under French and European Data Protection Law
Under the General Data Protection Regulation and applicable French data protection legislation, you may have the following rights concerning your personal information, subject to the applicable legal conditions and exceptions.
Right of Access
You may request confirmation of whether we process your personal information and obtain access to the relevant data, together with information about how it is used.
Right to Rectification
You may request the correction of inaccurate personal information or the completion of incomplete information.
Right to Erasure
You may request the deletion of your personal information where the applicable legal conditions are satisfied.
This right is not absolute. Certain information may need to be retained to comply with legal obligations or to establish, exercise, or defend legal claims.
Right to Restriction of Processing
You may request that we restrict the processing of your personal information in circumstances provided for by applicable law.
Right to Data Portability
Where the legal conditions are met, you may request to receive personal information that you have provided to us in a structured, commonly used, and machine-readable format, or request its transmission to another controller where technically feasible.
Right to Object
You may object to certain types of processing based on our legitimate interests. You have an unconditional right to object to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Such withdrawal does not affect processing lawfully carried out before the withdrawal.
Right to Provide Instructions Regarding Your Data After Death
Under applicable French law, you may establish instructions concerning the retention, deletion, and communication of your personal data after your death.
To exercise your rights, please contact us using the contact details provided on our website. We may request information necessary to verify your identity and protect your personal information against unauthorized disclosure.
We will respond to requests within the time limits required by applicable law. Where legally permitted, this period may be extended for complex or numerous requests, and we will inform you accordingly.
13. Complaints and the French Data Protection Authority
If you believe that your personal information has been processed in a manner that does not comply with applicable data protection legislation, we encourage you to contact us first so that we can review your concerns and seek to resolve the matter.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In France, the competent authority is the Commission Nationale de l’Informatique et des Libertés, commonly known as the CNIL.
You may submit a complaint to the CNIL if you believe that your rights under applicable data protection law have not been respected.
Exercising your right to lodge a complaint does not prevent you from pursuing other remedies available under applicable law.
14. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
We do not knowingly collect personal information directly from children where such collection would require parental authorization or otherwise violate applicable law.
If we become aware that personal information has been collected from a child in circumstances where the collection was not lawful, we will take appropriate steps to review the situation and delete the information where required.
Parents or legal guardians who believe that a child has provided personal information to us may contact us and request that the matter be reviewed.
Where applicable, we will take reasonable steps to verify the request and address it in accordance with French and European data protection requirements.
15. Third-Party Services and External Content
Our website may use third-party services or contain links to external websites that are operated independently of 2P-DESIGN & CREATION.
These services may have their own privacy policies, data collection practices, and security procedures.
When you interact with a third-party service, including a payment provider or an external website, the processing of your personal information may be governed by that provider’s privacy policy and applicable terms.
We do not control the privacy practices of independent third parties and cannot assume responsibility for their processing activities.
We encourage you to review the relevant privacy information before providing personal data directly to a third-party service.
The inclusion of a third-party service does not mean that we endorse every aspect of its privacy practices or security arrangements.
16. Automated Processing and Fraud Prevention
Certain technical systems used by our website or service providers may automatically process information to support website security, identify suspicious transactions, detect unusual activity, and reduce the risk of fraud.
Such processing may involve reviewing transaction details, technical identifiers, order patterns, or other information relevant to security and payment verification.
Where automated processing is used, it will be carried out in accordance with applicable data protection legislation.
We will not subject you to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you unless the processing is permitted by law and the applicable safeguards are respected.
Where applicable, you may have the right to obtain human intervention, express your point of view, and contest a qualifying automated decision.
17. Marketing Communications and Your Preferences
We may send commercial communications about our products, services, or promotions where permitted by applicable law.
Where your consent is required, we will obtain it before sending marketing communications. Where applicable law permits marketing to existing customers under specific conditions, we will provide the required opportunity to object.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication, where available, or by contacting us directly.
If you opt out of marketing communications, we may continue to send non-promotional messages that are necessary to fulfill an order, provide important service information, respond to your requests, or comply with legal obligations.
Your marketing preferences will be respected in accordance with applicable law. Opting out of promotional communications will not prevent you from purchasing products through our website.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, website functionality, service providers, data processing practices, or applicable legal requirements.
When changes are made, the revised version will be published on this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.
Any changes will apply from the time the revised policy becomes effective, subject to applicable legal requirements.
Where a change requires additional notice or consent under applicable law, we will take the appropriate steps.
19. Contact Information and Privacy Requests
If you have questions about this Privacy Policy, wish to obtain further information about our data processing practices, or want to exercise your rights concerning personal information, you may contact 2P-DESIGN & CREATION using the contact details available on our website.
Company Name: 2P-DESIGN & CREATION
Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
When submitting a privacy request, please describe your request clearly and provide sufficient information for us to identify the relevant data and respond appropriately.
For your protection, we may request reasonable verification of your identity before disclosing personal information, correcting records, or processing certain requests.
We will handle privacy-related inquiries in accordance with applicable French and European data protection legislation and respond within the legally required time limits.
20. Applicable Law and Data Protection Standards
This Privacy Policy is intended to comply with the principles and requirements of the General Data Protection Regulation, Regulation (EU) 2016/679, and applicable French data protection legislation, including the French Data Protection Act, as amended.
Personal information collected through our website will be processed in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
Nothing in this Privacy Policy is intended to limit any mandatory rights granted to individuals under applicable consumer protection or data protection legislation.
Where any provision of this Privacy Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy and understand the general principles governing the collection, use, and protection of your personal information.