1. Introduction
This Payment Policy explains the payment terms and procedures applicable to purchases made through our online store. Our business, 2P-DESIGN & CREATION, operates an online store offering Hook products, Kitchen Rails, Laundry Drying Accessories, and Pegboard Accessories.
Our objective is to provide customers with a clear, secure, and reliable payment experience. By placing an order through our website, customers acknowledge that they have read and understood the payment conditions described in this policy.
2. Company Information
Company Name: 2P-DESIGN & CREATION
Registered Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
Our business provides customers with household organization products and practical accessories designed for kitchens, laundry areas, walls, and other everyday spaces.
3. Accepted Payment Methods
Customers may pay for their orders using the payment methods made available at checkout. The available options will be displayed before the customer confirms the purchase.
Accepted payment methods may include credit cards, debit cards, and other electronic payment services supported by our payment processing system.
The availability of a particular payment method may depend on the customer’s country, payment provider, transaction amount, and other applicable conditions. We do not guarantee that every payment method will be available for every order.
Customers should review the available payment options carefully before completing their purchases.
4. Payment Currency
All prices and payment amounts will be displayed in the currency specified on our website or at checkout.
Customers are responsible for reviewing the final order amount and confirming that the displayed currency is correct before submitting payment.
If a customer’s payment card or bank account uses a different currency, the issuing bank or payment provider may apply its own exchange rate or currency conversion fees. These charges are determined by the relevant financial institution and are not controlled by our business.
5. Product Prices and Order Totals
Product prices are displayed on the relevant product pages. The final amount payable may include applicable taxes, delivery charges, and other fees disclosed during checkout.
Customers should review their shopping cart and the order summary before submitting payment to ensure that all selected products, quantities, delivery details, and charges are correct.
The amount shown in the final order summary before payment confirmation represents the amount payable for the order, subject to any clearly disclosed adjustments permitted by applicable law.
6. Taxes and Applicable Charges
Applicable taxes will be calculated and presented in accordance with the relevant legal requirements and the customer’s transaction circumstances.
Where applicable, taxes will be included in the displayed price or identified separately during checkout.
Any delivery fees or additional charges applicable to an order will be disclosed before the customer completes the purchase.
Customers are encouraged to review the complete order summary to understand the total amount payable before confirming payment.
7. Payment Authorization
When a customer submits an order, the payment may be subject to authorization by the card issuer, bank, or payment service provider.
Submitting an order does not necessarily mean that the payment has been successfully authorized or completed.
If additional verification is required, customers may be asked by their payment provider to complete an authentication procedure before the transaction can proceed.
An order may remain pending until the required payment authorization has been received.
8. Payment Timing
Payment is generally required when an order is placed unless another payment arrangement is explicitly offered during checkout.
Orders will normally be prepared for processing after the payment has been successfully authorized and confirmed.
We reserve the right to delay order processing when payment confirmation is pending, transaction information requires verification, or a payment provider has placed a transaction under review.
Customers should ensure that sufficient funds or available credit are present before attempting to complete a purchase.
9. Payment Security
We take reasonable measures to protect payment-related information and support secure online transactions.
Payment information may be processed through third-party payment service providers that maintain their own security procedures and technical safeguards.
Where payment processing is handled by an external provider, the processing of payment information is subject to the provider’s applicable systems, security measures, and legal obligations.
Customers should only submit payment information through the designated payment interface provided during checkout and should avoid sharing sensitive financial information through unsecured communication channels.
10. Payment Verification and Fraud Prevention
To help protect customers and our business against unauthorized transactions, certain orders may be subject to additional payment verification.
Verification may be necessary when a transaction appears unusual, when payment details cannot be confirmed, or when the payment provider requires further authentication.
We may temporarily suspend the processing of an order while reasonable verification procedures are completed.
If a transaction cannot be verified or is rejected by the payment provider, the order may be delayed or cancelled. Any action taken will be subject to applicable consumer protection requirements.
11. Failed or Declined Payments
A payment may fail or be declined for several reasons, including insufficient funds, incorrect payment details, expired cards, bank restrictions, security checks, or technical issues.
If a payment is declined, customers should verify their payment information and contact their bank or payment provider if necessary.
Customers may also attempt to complete the purchase using another payment method available at checkout.
An order will not be considered fully paid until the payment has been successfully confirmed. Customers should avoid submitting repeated payment attempts without checking whether an earlier transaction remains pending.
12. Duplicate Payments and Pending Transactions
In some circumstances, a customer may notice multiple pending payment entries or authorization holds associated with a single order.
A pending authorization does not necessarily represent a completed charge. The release of an authorization hold depends on the customer’s bank or payment provider.
If a customer believes that the same order has been charged more than once, they should contact our customer service team and provide the relevant order information and transaction details.
We will review the information available to us and, where appropriate, coordinate with the relevant payment provider to investigate the issue.
13. Order Confirmation and Payment Receipts
After an order has been successfully submitted and payment has been confirmed, customers may receive an order confirmation through the contact details provided during checkout.
The confirmation may include the order reference, purchased products, quantities, total amount paid, and other relevant order information.
Customers should retain their order confirmation and payment receipt for future reference.
If a confirmation message has not been received, customers should check their email inbox, including any spam or junk folders, before contacting customer service.
14. Order Cancellation and Payment Reversal
If an order is cancelled before payment is completed, no completed payment should be required for that order.
If payment has already been collected, any applicable refund or payment reversal will be handled in accordance with our cancellation and refund conditions and applicable French and European consumer protection laws.
The eligibility and timing of a refund may depend on the order’s processing status, the reason for cancellation, the nature of the product, and the legal rights applicable to the transaction.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights.
15. Refund Processing
Where a refund has been approved or is legally required, it will generally be issued through the original payment method whenever reasonably possible.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, card issuer, or bank.
We cannot guarantee an exact processing time for the customer’s financial institution to complete a refund after it has been initiated.
Customers should contact their bank or payment provider if an approved refund has not appeared within the period indicated by that institution.
16. Chargebacks and Payment Disputes
Customers who identify an unfamiliar transaction or believe that a payment has been processed incorrectly should contact their bank or payment provider promptly.
Where appropriate, customers may also contact our customer service team to request a review of the transaction.
We will review relevant order records, payment confirmations, and available transaction information when investigating a payment dispute.
Any chargeback or payment dispute will be handled in accordance with the applicable payment provider’s procedures and relevant legal requirements. This policy does not limit a customer’s right to raise a legitimate dispute with their financial institution.
17. Incorrect Payment Information
Customers are responsible for providing accurate payment information and ensuring that the payment method used is valid and authorized for the transaction.
Incorrect card details, billing information, or authentication information may prevent a payment from being completed.
If a payment fails because of inaccurate information, customers may need to correct the details or select another available payment method before the order can proceed.
Customers should never provide their full card number, security code, password, or banking authentication credentials through ordinary email or other unsecured communication methods.
18. Technical Problems During Payment
Occasionally, technical interruptions, network problems, or payment service disruptions may prevent a transaction from being completed immediately.
If a payment page freezes, displays an error, or fails to provide a confirmation message, customers should first check their order status and payment account before trying again.
If the transaction appears to have been charged but the order remains unconfirmed, customers should contact our customer service team with the relevant order information and transaction reference, where available.
We will make reasonable efforts to investigate reported payment problems and help customers determine the appropriate next steps.
19. Changes to This Payment Policy
We may update this Payment Policy when necessary to reflect changes in our business operations, payment procedures, available payment methods, or applicable legal requirements.
Any revised policy will be published on our website and will apply in accordance with the relevant legal requirements.
Customers are encouraged to review this page periodically to remain informed about our payment procedures.
Changes to this policy will not remove mandatory rights or protections that customers are entitled to under applicable law.
20. Contact Information
For questions concerning payments, transaction confirmations, duplicate charges, refunds, or payment difficulties, customers may contact our business using the contact information provided on our website.
Company Name: 2P-DESIGN & CREATION
Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
When contacting us about a payment issue, customers should provide their order reference, the date of the transaction, and a description of the problem. Customers should not send complete payment card details or banking passwords.
We will review payment-related inquiries and provide assistance as reasonably possible, subject to applicable legal requirements and the procedures of the relevant payment provider.