We value our customers and are committed to providing reliable assistance, clear communication, and a convenient shopping experience. Whether you have questions about our products, need help with an order, require delivery information, or would like assistance with a return or other purchase-related matter, our team is here to help.
Our store offers a selection of practical home organization and everyday utility products, including Hooks, Kitchen Rails, Laundry Drying Accessories, and Pegboard Accessories. We aim to make it easy for customers to find suitable products for organizing their homes, kitchens, laundry areas, and workspaces.
1. Company Information
Company Name: 2P-DESIGN & CREATION
Business Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
We operate an online store offering practical household organization products and accessories. We are committed to providing customers with clear product information, appropriate assistance, and professional customer service throughout the shopping process.
2. General Customer Inquiries
If you have general questions about our store, products, ordering procedures, or available services, we encourage you to contact us with a clear description of your inquiry.
Providing sufficient information will help us better understand your needs and offer a more relevant response. We aim to handle all inquiries professionally and provide information that is accurate, useful, and consistent with our store policies.
3. Product Information and Assistance
We understand that customers may need additional information before choosing a product. If you have questions about our Hooks, Kitchen Rails, Laundry Drying Accessories, or Pegboard Accessories, please review the available product descriptions and specifications before placing your order.
For questions regarding product dimensions, materials, intended uses, installation requirements, compatibility, or general features, please identify the product you are interested in and describe the information you need.
We will make reasonable efforts to assist with product-related questions based on the information available to us. Customers should carefully review the product details to determine whether an item meets their individual requirements.
4. Order-Related Inquiries
If you need assistance with an existing order, please provide your order number and the email address used when placing the order.
Order-related inquiries may include confirmation of an order, questions about the products purchased, requests for available order information, or assistance with an issue that arises after checkout.
For your protection, please ensure that the information you provide is accurate. We may request additional details when reasonably necessary to identify your order and verify that the inquiry is being made by the appropriate customer.
5. Order Confirmation and Information
After placing an order, customers should review any order confirmation or related information received from our store.
If you believe that your order confirmation contains an error, or if you have not received expected order information, please contact us and provide the relevant details.
We will make reasonable efforts to review the matter and clarify the information available for your purchase. Please note that the availability and timing of order updates may depend on the order processing stage and the information provided by the relevant service providers.
6. Shipping and Delivery Questions
Customers may contact us if they have questions regarding shipping arrangements, delivery information, estimated delivery periods, or an order that appears to be delayed.
When submitting a delivery inquiry, please include your order number and any relevant tracking information available to you.
Delivery estimates may vary depending on the destination, shipping method, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control. We will make reasonable efforts to provide assistance based on the information available for the relevant order.
7. Returns, Refunds, and Exchanges
If you have a question concerning a return, refund, or exchange, please contact us before sending any item back.
Please provide your order number, identify the product concerned, and explain the reason for your request. Where appropriate, we may ask for photographs or other information to help us assess the matter.
All return and refund requests are handled in accordance with the applicable store policies and relevant French and European consumer protection requirements. The eligibility, conditions, and procedures for a return or refund may depend on the circumstances of the purchase and the nature of the issue.
Contacting us does not automatically mean that a return, refund, or exchange has been approved. We will review each request and provide relevant instructions where applicable.
8. Damaged, Defective, or Incorrect Products
If an item arrives damaged, appears to be defective, or differs from the product you ordered, please contact us as soon as reasonably possible after discovering the issue.
To help us investigate, please provide your order number, a description of the problem, and clear photographs of the product or packaging when relevant.
We will review the information provided and explain the available next steps in accordance with applicable consumer protection requirements and our store policies.
Nothing in this section limits any mandatory rights that customers may have under applicable law, including rights relating to defective or non-conforming goods.
9. Product Usage and Installation Questions
Certain products, including Kitchen Rails, Hooks, Laundry Drying Accessories, and Pegboard Accessories, may require suitable installation conditions or compatibility with particular surfaces, structures, or mounting systems.
Customers should carefully review the instructions and product specifications provided before installation or use. If you have questions about a product’s intended application, available components, or stated installation requirements, please identify the relevant item when contacting us.
For safety reasons, customers should not use products in ways that exceed their stated purpose, specified load capacity, or applicable installation requirements. If you are uncertain whether a product is suitable for a particular application, seek appropriate guidance before using it.
10. Changes to Orders and Customer Information
If you need to request a change to an order, such as a correction to the delivery address or an update to certain order details, please contact us as soon as possible.
We will review the request based on the current processing status of the order. Changes may not be possible once an order has been processed, dispatched, or transferred to a delivery carrier.
Customers are responsible for providing accurate information when placing an order. We cannot guarantee that every requested amendment can be completed, but we will make reasonable efforts to assist where circumstances permit.
11. Payment and Billing Inquiries
If you have questions about a payment, an order total, a transaction, or other purchase-related billing information, please provide your order number and a description of the issue.
For security reasons, never send your full payment card number, card security code, account password, or other highly sensitive financial credentials when contacting us.
If you notice an unfamiliar transaction or suspect unauthorized payment activity, contact your payment provider promptly and provide the relevant transaction information through an appropriate secure channel.
We will assist with store-related payment inquiries to the extent permitted by the information available to us and the responsibilities of the relevant payment service provider.
12. Privacy and Personal Information
We respect the privacy of our customers and aim to handle personal information responsibly.
When contacting us, please provide only the information reasonably necessary to resolve your inquiry. Depending on the nature of your request, this may include your name, order number, order email address, or relevant product details.
Information submitted through customer service communications may be used to identify your order, respond to your request, investigate a reported issue, provide after-sales assistance, and meet applicable legal obligations.
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements, including the General Data Protection Regulation where applicable.
13. Customer Service Communication
We aim to communicate with customers in a clear, respectful, and professional manner. To help us provide effective assistance, please explain your question or concern as accurately as possible and include relevant supporting information when appropriate.
If you are following up on an existing inquiry, please refer to the previous correspondence or provide the details needed to identify the matter.
We ask customers to communicate respectfully and to avoid sending unnecessary personal information. Our objective is to understand each issue and provide a practical response based on the circumstances.
14. Response Times and Follow-Up
We make reasonable efforts to respond to customer inquiries as promptly as possible. Response times may vary depending on the complexity of the request, the volume of inquiries received, public holidays, and whether additional information is required.
Some matters, including delivery investigations, payment questions, damaged-product reports, and refund requests, may require additional review before a complete response can be provided.
If you have not received a response, you may submit a follow-up inquiry containing your original order number and a brief explanation of the outstanding issue. Please avoid submitting multiple identical requests, as this may make it more difficult to review the matter efficiently.
No specific response time is guaranteed unless expressly stated in the relevant order information or applicable policy.
15. Complaints and Dispute Resolution
We take customer concerns seriously and aim to address complaints fairly and constructively.
If you are dissatisfied with a product, service, delivery experience, or previous customer service response, please explain the circumstances and indicate the resolution you are seeking.
We will review the information provided and make reasonable efforts to clarify the situation and identify an appropriate next step.
Where a dispute cannot be resolved directly, customers retain any applicable rights to pursue remedies or dispute resolution procedures available under French or European law. Nothing in this policy excludes or restricts mandatory consumer rights.
16. Business Correspondence
For business-related correspondence concerning our online store, products, or general commercial matters, please use the company information provided in this policy.
To help us direct your inquiry appropriately, please include a clear subject and a concise description of the purpose of your communication.
This contact policy is intended primarily to support customer inquiries relating to purchases, products, deliveries, returns, and other matters associated with our online store.
17. Accuracy of Contact Information
Customers are encouraged to ensure that the contact details supplied when placing an order are accurate and accessible.
Incorrect or incomplete information may affect our ability to respond to inquiries, provide order updates, or assist with a purchase-related issue.
If your contact information changes after an order has been placed, please contact us as soon as reasonably possible. Any requested update will be subject to the processing status of the order and applicable verification requirements.
18. Limitations of Customer Service Assistance
We will make reasonable efforts to assist customers using the information available to us. However, certain matters may depend on external parties, including shipping carriers, payment service providers, manufacturers, or other relevant service providers.
We cannot guarantee an outcome that depends on circumstances outside our reasonable control. Nevertheless, we will aim to explain the available information, clarify applicable procedures, and identify any reasonable steps that may help resolve the matter.
This section does not limit any legal obligations or consumer rights that cannot lawfully be excluded or restricted.
19. Applicable Consumer Protection Requirements
Our customer service practices are intended to operate consistently with applicable French and European laws and regulations.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Nothing in this policy is intended to waive, exclude, or diminish any consumer rights that customers are entitled to exercise under applicable law.
20. Contact Information and Final Assistance
For inquiries relating to our products, orders, shipping, returns, refunds, payments, or other store-related matters, please refer to the following company details:
Company Name: 2P-DESIGN & CREATION
Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
We appreciate your interest in our products and your decision to shop with us. Our goal is to provide a straightforward shopping experience, clear product information, and helpful assistance whenever questions or concerns arise.
Thank you for choosing our store. We appreciate your trust and welcome the opportunity to assist you with your shopping experience.