1. General Information
These Terms and Conditions govern the use of this online store and the purchase of products offered through our website. The store is operated by 2P-DESIGN & CREATION, located at 12 boulevard Edgar Quinet, 75014 Paris, France.
By accessing our website, browsing our products, placing an order, or purchasing any item, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with the provisions applicable to your use of the website and your purchases.
These Terms and Conditions are intended to establish clear rules concerning website access, product information, ordering procedures, payments, delivery, returns, customer responsibilities, and the respective rights and obligations of the parties.
2. Scope of Application
These Terms and Conditions apply to all visitors, customers, and individuals who purchase products through our online store. They govern transactions involving hooks, kitchen rails, laundry drying accessories, pegboard accessories, and other related household organization products made available on the website.
Customers are responsible for reviewing these Terms and Conditions before completing a purchase. Any additional terms proposed by a customer will not apply unless expressly accepted in writing by the seller.
Nothing in these Terms and Conditions is intended to exclude, restrict, or override any mandatory rights granted to consumers under applicable French or European Union law.
3. Eligibility and Customer Responsibilities
By placing an order, customers confirm that they have the legal capacity to enter into a binding purchase agreement under the laws applicable to them.
Customers must provide accurate, complete, and current information when creating an account, submitting an order, entering delivery details, or contacting customer support.
Customers are responsible for ensuring that their delivery address, contact information, and order details are correct before submitting an order. Any additional costs or delivery difficulties resulting from incorrect or incomplete information may be handled in accordance with applicable law and the circumstances of the order.
Customers must use the website lawfully and must not engage in fraudulent activities, interfere with website operations, or attempt to gain unauthorized access to any part of the website.
4. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, materials, colors, and other product information are presented as accurately as possible.
Product images are provided for illustrative purposes. Actual colors and visual details may vary slightly depending on screen settings, lighting conditions, photography, or manufacturing characteristics.
Customers should carefully review the available product descriptions, dimensions, installation requirements, compatibility information, and other relevant specifications before purchasing hooks, kitchen rails, laundry drying accessories, or pegboard accessories.
Where a product requires specific mounting equipment, installation conditions, weight limitations, or compatible components, customers should review the information provided with the product and ensure that the intended use is appropriate.
Minor presentation differences that do not affect the essential characteristics of a product do not automatically constitute a defect. However, this provision does not limit any statutory rights relating to non-conforming, defective, or incorrectly described goods.
5. Product Availability
All products are offered subject to availability. Product listings, displayed quantities, and availability information may change as stock levels and business circumstances change.
We reserve the right to update, discontinue, or modify product listings when necessary. Such changes will not affect an order that has already been validly accepted, except where otherwise permitted by applicable law.
If a product becomes unavailable after an order has been placed, we will inform the customer and explain the available options in accordance with applicable law. Where an order cannot be fulfilled, any refund due will be processed in accordance with the applicable legal requirements.
We do not guarantee that every product displayed on the website will remain available at all times.
6. Prices and Applicable Taxes
Product prices are displayed on the website before the customer confirms an order. Any applicable taxes and additional charges will be presented as required by applicable law.
Delivery charges, where applicable, will be indicated during the ordering process before the customer completes the purchase.
The total amount payable will be shown before the order is confirmed. Customers should review the product prices, quantities, delivery charges, taxes, and final order total carefully before proceeding to payment.
We reserve the right to correct genuine pricing or presentation errors before an order is accepted, subject to applicable law. If a material error affects an order, we will take appropriate steps to inform the customer and resolve the matter lawfully.
A price change made after an order has been validly accepted will not ordinarily alter the agreed price of that order.
7. Ordering Process and Contract Formation
Customers may place orders by selecting the desired products, choosing the applicable quantities, providing the requested information, and completing the checkout process.
Before confirming an order, customers should verify the selected products, product specifications, quantities, delivery address, contact information, and total price.
An order becomes binding in accordance with the information presented during checkout and the applicable rules governing electronic contracts and consumer purchases.
An order confirmation email or other electronic notification may be provided to acknowledge receipt of the order. Receipt of an order confirmation does not necessarily mean that every stage of payment processing or order preparation has been completed.
If an order cannot be accepted or fulfilled for a lawful reason, the customer will be informed where appropriate, and any payment collected for an unfulfilled order will be handled in accordance with applicable law.
8. Payment Terms
Customers must pay the total amount displayed at checkout using the payment methods made available on the website.
Payments must be authorized and completed in accordance with the requirements of the selected payment service. An order may not be processed until the required payment authorization or confirmation has been received.
Customers must provide accurate payment information and must not use payment methods without proper authorization. We reserve the right to take reasonable steps to verify suspicious transactions and prevent fraudulent purchases, subject to applicable law.
Where a payment is declined, reversed, or remains incomplete, order processing may be delayed or suspended until the issue is resolved.
Any payment information handled by third-party payment service providers is subject to the applicable arrangements and security practices of those providers. Customers should not send complete payment card details through ordinary customer support messages.
9. Order Processing and Delivery
Orders will be prepared and dispatched according to the applicable processing arrangements and delivery information presented during checkout or otherwise communicated to the customer.
Delivery times may vary depending on product availability, destination, carrier operations, public holidays, weather conditions, logistical disruptions, and other circumstances beyond our reasonable control.
Any delivery estimate provided to a customer should be understood in accordance with the terms under which it was presented and applicable consumer protection law.
Customers must provide a complete and accurate delivery address and ensure that the delivery location can be accessed by the carrier where necessary.
If a delivery is delayed, customers may contact customer support for assistance. Where a delivery delay or failure gives rise to rights under applicable law, those rights will remain available to the customer.
10. Delivery Inspection and Incorrect Orders
Customers are encouraged to inspect delivered products within a reasonable period after receipt and to contact customer support if an item appears damaged, missing, incorrect, or inconsistent with the order.
When reporting a delivery issue, customers should provide their order reference, a description of the problem, and relevant photographs or other supporting information where reasonably available.
Such information may help us investigate the issue and determine the appropriate resolution.
Failure to report an issue immediately does not automatically remove statutory consumer rights. Any legal deadlines, remedies, and obligations applicable to damaged, defective, or non-conforming goods will continue to apply.
Where a product has been delivered incorrectly or arrives damaged, we will assess the matter and provide an appropriate resolution in accordance with applicable law.
11. Consumer Withdrawal Rights
Consumers purchasing online in France generally benefit from a statutory withdrawal period of fourteen days, subject to the applicable legal rules and exceptions.
For goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Special rules may apply to orders containing multiple goods delivered separately or to other legally specified circumstances.
To exercise the right of withdrawal, customers must communicate their decision clearly before the applicable withdrawal period expires. They may use any legally acceptable unambiguous statement or an applicable withdrawal form made available for that purpose.
Customers should provide sufficient information to identify the order and the products concerned.
The right of withdrawal is separate from any rights relating to defective or non-conforming goods. Statutory exceptions to withdrawal rights apply only where the relevant legal conditions are satisfied.
12. Returns and Refunds
When a customer validly exercises the statutory right of withdrawal, the products must be returned in accordance with the applicable legal requirements and within the prescribed period.
Unless otherwise required by law or expressly agreed by the seller, customers may be responsible for direct return shipping costs when they exercise a statutory right of withdrawal, provided that this responsibility has been properly communicated before the purchase where required.
Customers should take reasonable care of products while they are in their possession. Under applicable French consumer law, a customer may be liable for a reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Refunds following a valid withdrawal will be made in accordance with applicable law. Where permitted, reimbursement may be withheld until the goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.
Refunds will generally be made using the original payment method unless the customer expressly agrees to another method that does not incur additional costs.
Nothing in this section excludes mandatory remedies available for defective, damaged, or non-conforming products.
13. Product Installation, Use, and Safety
Customers are responsible for reading any product instructions, installation guidance, safety warnings, and usage limitations supplied with their purchases.
Hooks, kitchen rails, laundry drying accessories, and pegboard accessories may require appropriate mounting surfaces, compatible fittings, suitable installation methods, or specific load limits.
Customers must ensure that the chosen product is appropriate for the intended location and use. Products should be installed according to the supplied instructions and any applicable safety recommendations.
Customers should not exceed stated weight limits, use unsuitable fasteners, install products on unstable surfaces, or use accessories in a manner that creates an unreasonable risk of injury or property damage.
Where professional installation is recommended or necessary, customers should seek appropriately qualified assistance.
We are not responsible for damage caused by improper installation, misuse, unauthorized modification, failure to follow supplied instructions, or use outside the product’s intended purpose, to the extent permitted by applicable law. This provision does not exclude liability that cannot legally be excluded.
14. Product Warranty and Consumer Protection
Products sold to consumers in France are subject to applicable mandatory consumer protection laws, including the legal guarantee of conformity and, where applicable, the guarantee against hidden defects.
The legal guarantee of conformity generally applies to consumer goods under the conditions and for the period established by French law. Consumers may be entitled to repair, replacement, a price reduction, or termination of the contract where the relevant legal conditions are satisfied.
The legal guarantee against hidden defects may also apply where a defect meets the conditions established by the French Civil Code.
Any commercial warranty, if expressly offered for a particular product, will apply according to its stated terms and will not replace or reduce mandatory statutory rights.
Customers should contact customer support and provide relevant order and product information if they believe an item is defective or does not conform to the purchase agreement.
Nothing in these Terms and Conditions limits any consumer rights that cannot lawfully be waived or restricted.
15. Customer Accounts and Website Security
If the website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login credentials and for taking reasonable steps to protect their accounts.
Customers should notify us promptly if they suspect unauthorized access or misuse of an account associated with our store.
We may take reasonable measures to protect the website, customers, and business operations, including investigating suspicious activity, restricting access where justified, or suspending an account where permitted by law.
Customers must not misuse website functions, introduce malicious code, interfere with the operation of the website, or attempt to access restricted systems without authorization.
Any account restriction will be handled in accordance with applicable law and the circumstances of the case.
16. Intellectual Property Rights
Unless otherwise indicated, the website’s original text, photographs, product presentations, graphics, visual elements, page layouts, and other original materials may be protected by applicable intellectual property laws.
Access to the website and the purchase of products do not transfer ownership of any intellectual property rights to customers.
Customers may use the website for lawful personal shopping and informational purposes. They must not reproduce, distribute, modify, commercially exploit, or publicly display protected website materials without the necessary authorization, except where such use is permitted by law.
Product names, images, descriptions, and other materials supplied by third parties may be subject to rights belonging to their respective owners.
We reserve all rights that are not expressly granted to website users, subject to applicable law.
17. Personal Data and Privacy
Personal data collected through the website may be processed for purposes such as order management, payment coordination, delivery, customer service, fraud prevention, accounting, and compliance with legal obligations.
The information requested during checkout should be limited to what is necessary for the relevant transaction and related lawful purposes.
Personal data may be shared with service providers where necessary to process orders, arrange delivery, facilitate payments, provide technical services, or fulfill legal obligations. Such processing must be carried out in accordance with applicable data protection requirements.
Customers have rights concerning their personal data under applicable law, including rights of access, rectification, erasure, restriction, objection, and data portability where the relevant legal conditions are met.
Further information concerning data collection, processing, storage, and customer rights should be provided in the website’s Privacy Policy.
18. Website Availability and Limitation of Liability
We make reasonable efforts to maintain website accessibility and ensure that product information and online shopping functions operate properly.
However, uninterrupted access cannot be guaranteed at all times. The website may occasionally be unavailable because of maintenance, technical faults, security measures, network interruptions, or other circumstances.
To the extent permitted by applicable law, we are not responsible for indirect losses arising from temporary website interruptions or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where liability cannot lawfully be excluded, breaches of mandatory consumer protection obligations, or any other liability that cannot legally be limited.
All liability limitations shall be interpreted consistently with applicable French and European Union law.
19. Complaints, Dispute Resolution, and Applicable Law
Customers who have a complaint concerning an order, product, payment, delivery, return, or refund should contact customer support and provide sufficient information to identify the transaction and explain the issue.
We will make reasonable efforts to review complaints and seek an appropriate resolution in accordance with applicable law.
These Terms and Conditions are governed by French law, subject to any mandatory consumer protection provisions that may apply to customers residing in other jurisdictions.
Where a dispute cannot be resolved directly, consumers may have access to consumer mediation under the conditions established by French law. Where legally required, the relevant consumer mediator’s identity and contact details will be provided through the appropriate customer information channels.
Consumers retain the right to bring proceedings before a court with jurisdiction under the applicable legal rules. Nothing in these Terms and Conditions deprives consumers of mandatory rights concerning jurisdiction or dispute resolution.
20. Amendments and Contact Information
We may update these Terms and Conditions when necessary to reflect changes in our business operations, product offerings, website functions, or legal obligations.
Updated terms will be published on the website. Any changes will apply in accordance with applicable law and will not retroactively remove rights that customers have already acquired under a valid purchase agreement.
Customers are encouraged to review these Terms and Conditions periodically to remain informed about the rules governing the use of the website and purchases.
For questions, complaints, or requests concerning these Terms and Conditions, customers may contact:
Company: 2P-DESIGN & CREATION
Address: 12 boulevard Edgar Quinet, 75014 Paris, France
Customers should include their order reference where applicable so that their request can be reviewed efficiently.
These Terms and Conditions are intended to be read together with the website’s other applicable policies, including its Privacy Policy, Shipping Policy, Payment Policy, and Returns and Refunds Policy. In the event of a conflict, mandatory applicable law shall prevail.