1. Introduction
2P-DESIGN & CREATION is committed to providing customers with a clear, reliable, and convenient shipping experience when purchasing products through our online store. This Shipping Policy explains how orders are processed, prepared, dispatched, delivered, and handled in the event of shipping delays or delivery issues.
Our store offers a range of practical household products, including Hooks, Kitchen Rails, Laundry Drying Accessories, and Pegboard Accessories. We aim to ensure that every order is handled with care and that customers receive clear information about their purchases and delivery arrangements.
By placing an order through our website, customers acknowledge and agree to the terms outlined in this Shipping Policy.
2. Company Information
Company Name: 2P-DESIGN & CREATION
Business Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
All shipping-related inquiries should be directed to our customer service team through the contact details provided on our website.
3. Order Processing
Orders are processed after the order information has been received and the payment has been successfully confirmed. Order processing includes reviewing the purchase details, verifying the shipping address, preparing the products, and arranging dispatch.
Processing times may vary depending on product availability, order volume, warehouse operations, and other operational circumstances. During busy periods, promotional events, public holidays, or periods of unusually high demand, additional processing time may be required.
Customers are encouraged to review their order confirmation carefully and ensure that all information is accurate before the order enters the dispatch process.
4. Product Availability
All orders are subject to product availability. Although we make reasonable efforts to maintain accurate product listings and inventory information, occasional stock discrepancies or unexpected supply interruptions may occur.
If an ordered item becomes unavailable after a purchase has been placed, we will make reasonable efforts to inform the customer and explain the available options.
An order containing multiple products may require additional coordination if the items have different availability or preparation requirements. Any relevant arrangements will be communicated to the customer when necessary.
5. Shipping Destinations
Shipping availability depends on the destination address and the delivery services available for the relevant location.
Customers should ensure that their selected shipping destination is eligible for delivery before completing their purchase. Delivery availability may vary between metropolitan France, other French territories, and international destinations.
Where delivery restrictions apply to a particular location, product, or order, we may need to contact the customer before proceeding with dispatch.
Shipping destinations and available delivery options will be determined according to the arrangements presented during checkout.
6. Shipping Methods
The shipping method available for an order may depend on the delivery address, product dimensions, package weight, product characteristics, and the services available through the relevant carrier.
Our product range includes household accessories such as hooks, kitchen rails, laundry drying accessories, and pegboard accessories. Certain products may require specific packaging or handling arrangements to reduce the risk of damage during transportation.
The applicable shipping method will be determined according to the options available when the order is placed. Customers should review the shipping information displayed during checkout before confirming their purchase.
7. Shipping Fees
Shipping charges, where applicable, will be displayed during checkout before the customer completes payment.
The final shipping cost may depend on the destination, selected shipping service, package size, package weight, and the number or type of products ordered.
If additional shipping charges or delivery restrictions arise because of circumstances that require the customer’s confirmation, we will make reasonable efforts to communicate the relevant information before proceeding with the affected arrangement.
Customers are responsible for reviewing the shipping charges shown at checkout and confirming that the order details are correct before submitting payment.
8. Estimated Delivery Times
Estimated delivery times, when available, will be communicated through the relevant product, checkout, order confirmation, or shipping notification information.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by the destination, carrier operations, weather conditions, public holidays, customs procedures, transportation disruptions, or other circumstances beyond our reasonable control.
Order processing time and transportation time are separate stages. The time required to prepare an order should not automatically be considered part of the carrier’s estimated transit period.
Customers should refer to the most recent delivery information provided for their specific order when assessing the expected arrival date.
9. Order Confirmation and Shipping Notifications
After an order has been successfully submitted, customers may receive an order confirmation containing relevant purchase information.
When shipping information or tracking details are available, they may be provided through a shipping confirmation or another appropriate communication method.
Customers should retain their order confirmation and any subsequent shipping notifications for reference when contacting us about an order.
If a confirmation or shipping notification cannot be located, customers should check their email folders, including spam and junk folders, before contacting customer service.
10. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address when placing an order. This includes the recipient’s name, street address, building number, apartment or unit information where applicable, postal code, city, and other details necessary for successful delivery.
We recommend checking all address information carefully before completing checkout.
If a customer discovers an error after placing an order, they should contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been dispatched. However, changes cannot be guaranteed once the order has entered the shipping process.
Additional costs, delays, failed delivery attempts, or return-to-sender situations resulting from incorrect or incomplete address information may depend on the applicable carrier procedures and circumstances.
11. Order Tracking
Where tracking services are available, customers may use the tracking information provided in their shipping notification to follow the progress of their shipment.
Tracking updates may not appear immediately after dispatch. It may take time for the carrier to collect the package, register it within its system, and update the shipment status.
The frequency and accuracy of tracking updates depend on the carrier and the delivery service selected. A temporary absence of tracking updates does not necessarily mean that a package has been lost.
If tracking information remains unavailable or indicates an unusual delay, customers may contact us for assistance in reviewing the available shipping information.
12. Delivery Attempts and Failed Deliveries
Successful delivery may depend on the recipient being available, the address being accessible, and any applicable delivery instructions being accurate.
If a delivery attempt is unsuccessful, the carrier may arrange another attempt, provide collection instructions, redirect the package where permitted, or return the shipment to the sender. The available options depend on the carrier’s procedures and the circumstances of the delivery.
Customers should follow any instructions provided by the carrier and ensure that delivery details remain accurate throughout the shipping process.
If a package is returned because delivery could not be completed, we will review the circumstances and communicate with the customer regarding any available next steps.
13. Delayed Shipments
Although we aim to arrange dispatch and delivery as efficiently as reasonably possible, delays may occur during order preparation or transportation.
Possible causes include high order volumes, carrier capacity limitations, severe weather, public holidays, transportation interruptions, customs inspections, incorrect address information, and other unexpected operational issues.
If a shipment appears to be delayed, customers should first review the latest tracking information, where available. If the shipment remains unresolved, customers may contact our customer service team with their order number and relevant shipping details.
We will make reasonable efforts to review the available information and assist with inquiries concerning delayed orders. Any applicable statutory consumer rights remain unaffected by this policy.
14. Lost or Missing Packages
If a package has not arrived within the indicated delivery period, customers should contact us so that the shipment status can be reviewed.
Where tracking information indicates that a package has been delivered but the customer has not received it, we may request relevant information to help investigate the matter. This may include confirming the delivery address, checking with household members or building reception where applicable, and reviewing available carrier information.
We will make reasonable efforts to assist in determining the status of the shipment and identifying appropriate next steps.
The handling of missing packages will depend on the available evidence, carrier findings, and applicable legal requirements. Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.
15. Damaged or Incorrect Items
Customers should inspect their orders after delivery and contact us promptly if a product arrives damaged, incomplete, or different from the item ordered.
When reporting an issue, customers should provide their order number, a description of the problem, and clear photographs of the affected product and packaging where reasonably available.
This information can help us assess the issue and determine the appropriate solution.
Depending on the circumstances, applicable consumer law, and the nature of the problem, an appropriate remedy may include replacement, repair, refund, or another legally required solution.
Customers should not discard relevant packaging or damaged items before receiving instructions when retaining them is reasonably possible. However, this request does not restrict any mandatory consumer rights.
16. International Shipments and Customs
For shipments outside the applicable domestic delivery area, additional customs procedures, import requirements, or delivery restrictions may apply.
Delivery times for international orders may be affected by customs inspections, import processing, local carrier arrangements, or regulatory requirements in the destination country.
Any customs duties, import taxes, or other charges will be handled in accordance with applicable law and the information provided for the relevant order. Customers should review any charges or requirements disclosed before completing their purchase.
We cannot guarantee that customs authorities will process every shipment within a particular period. Nevertheless, customers retain any mandatory rights available to them under applicable consumer protection legislation.
17. Order Changes and Cancellations Before Dispatch
Customers who wish to modify or cancel an order should contact us as soon as possible and provide their order number and the requested change.
We will review the request according to the current status of the order. Changes may be possible before the order has been prepared or dispatched, but they cannot be guaranteed once processing or shipping activities have progressed.
If an order has already been dispatched, it may no longer be possible to change the delivery address, modify the products, or stop the shipment through our ordinary order processing procedures.
This section does not exclude or restrict any cancellation, withdrawal, or other rights that consumers may have under applicable French and European Union law.
18. Consumer Rights and Delivery Responsibilities
We aim to handle all orders in accordance with applicable French and European Union consumer protection requirements.
Where mandatory delivery deadlines, delivery obligations, withdrawal rights, refund obligations, or other consumer protections apply, those legal requirements take precedence over any inconsistent provision of this Shipping Policy.
Customers will not lose statutory rights solely because a shipment has been delayed, a carrier has experienced operational difficulties, or a delivery estimate has not been met.
Any shipping arrangements, delivery estimates, and procedures described in this policy should be interpreted consistently with the applicable law.
19. Contact Us About Shipping
For questions concerning order processing, shipping fees, delivery estimates, tracking information, delayed shipments, damaged products, or missing packages, customers may contact our customer service team using the contact information provided on our website.
To help us review an inquiry efficiently, customers should include their order number, the name used when placing the order, and a clear description of the shipping issue.
We will make reasonable efforts to review shipping inquiries and provide relevant information or assistance.
Company Name: 2P-DESIGN & CREATION
Business Address: 12 Boulevard Edgar Quinet, 75014 Paris, France
20. Updates to This Shipping Policy
We may revise this Shipping Policy when necessary to reflect changes in our order processing procedures, shipping arrangements, delivery services, business operations, or applicable legal requirements.
Any updated policy will be published on our website. Customers are encouraged to review the current version when placing an order.
Changes to this policy will not remove or reduce mandatory consumer rights that apply to an existing purchase. Any relevant legal requirements concerning the timing and application of policy changes will be respected.